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Privacy policy

Last updated: February 10th, 2018

This Privacy Policy explains how information about you is collected, used, and disclosed by Hodlex Ltd. ("Hodlex Ltd.", "we" or "us"). Rules of this Privacy Policy apply to information we collect when you use cryptocurrency trading platform services („Services”).

Please note that any provision of this Privacy Policy may be revised and reissued unilaterally by us without notice at any time. You should visit this page regularly to review the current edition of Privacy Policy, since your continued use of the Services will be deemed as irrevocable acceptance of any revisions.

By using the Services, you irrevocably express consent for us to collect, store and use the information you share with us as well as the other information mentioned in this Privacy Policy. Should you not accept this Privacy Policy (at least a single rule of it), you shall immediately stop using the Services.


What Are Cookies?

It’s common for most professional websites to use cookies, as our site does. Cookies are very small files that are temporarily, or permanently, downloaded to your computer, for the sole purpose of improving your experience as a user of the website. Here we describe the purpose of a cookie, which is the information they gather, we also explain how we use this information and why we sometimes need to store these cookies. We also explain how you can prevent these cookies from being stored, however this may limit site functionality or render it unusable.

For more information on cookies you can see the Wikipedia article on HTTP Cookies.

How We Use Cookies

Unfortunately, like many, if not most websites, there are no options for disabling cookies, without completely disabling the functionality and usability of the site. Fortunately our cookies are harmless. So it is recommended that you leave on - all cookies - as they are likely required to provide you with a service our website provides.

Turning Off Cookies

You can block cookies by changing the settings on your browser (typically located under the privacy settings in your browser). Please be aware that disabling cookies will affect the functionality of our website, and many others that you visit. Disabling cookies usually results in limiting the functionality and features of websites. Therefore we recommend that you do not disable cookies.

Cookies We Issue

Once you create an account with us, we will use cookies for administration purposes such as managing the signup process, as well as for preventing the abuse & misuse of our services. Cookies will usually be deleted when you log out, however, in some cases they remain afterwards, for example, to remember your site preferences for the next time you log in. In other words, we use cookies, once you are logged in, to remember your site preferences. Furthermore, cookies prevent you from having to log in every time you visit a new page. These cookies are usually deleted when you log out to ensure, you only access restricted features and areas when you are logged in. In order to provide you with a great experience on our website, we give you the ability for you to set your own preferences for how our site runs, whenever you use it. We set cookies so your customizations and preferences are remembered whenever you use a particular page.

Third Party Cookies

Sometimes we also use cookies from trusted third parties. For now, the third parties are all part of Google company’s services, such as:

  • Google Analytics,
  • Youtube,
  • reCAPTCHA.

For more information on Google Analytics cookies, you can see the official Google Analytics page.

For more information on reCAPTCHA cookies, you can see the Privacy Policy for reCAPTCHA page.

For more information on Google cookies, you can see types of cookies used by Google page.

Information We Collect

We collect several types of information about you:

  1. Information you give us during the use of trading platform

    All information and documents you provide to us during the use of trading platform. Particularly (but not only) we collect all information you provide to us during the account registration, identification, verification, offer creation and dispute resolution processes.

    Such information may include your:

    • name
    • user name
    • date of birth
    • address
    • email address
    • country of stay
    • phone number
    • bank account details and other payment information
    • passport details, government identification numbers
    • bitcoin and/or other cryptocurrency addresses
    • letters / messages sent to us
    • other information you voluntarily provided to us
  2. Information collected automatically

    • type of your hardware
    • type of your web-browser
    • type of your operation system
    • your IP address
    • history of your usage of website including history of trades and behavioral patterns
  3. Information collected from the third parties

    If we will need such information to verify your identity, to resolve a dispute or to decide whether to provide you with certain privileges or upgrade the status of your account or for any other lawful purposes, we may receive information about you from the third parties, including information from commercially available sources, such as public databases etc.

Use of Information

We collect your information for the following purposes:

  1. provide trading platform Services to you and to allow you to interact with the other users;
  2. resolve disputes, prevent and investigate frauds and other unlawful activities, as well as violations of the rules;
  3. manage your account(s) and verify your identity;
  4. send notices, updates, news and security alerts, troubleshoot problems, provide customer support;
  5. maintain our services, protect our software from attacks and unauthorized access, prevent technical problems;
  6. understand your needs and improve our services in order to serve your needs better;
  7. collect fees;
  8. meet our legal and regulatory requirements.

Sharing of Information

We may disclose information about you to:

  • Our subsidiaries and other related companies;
  • Our subcontractors, partners, agents and other persons or legal entities who are involved in the Service provision process on our behalf;
  • Our legal advisors, tax advisors, auditors, security advisors and other professional advisors;
  • Other Users of the Services when such disclosure is necessary to resolve a dispute between you and the other User or if we believe that such disclosure will help to prevent or investigate criminal or other illegal activity;
  • Law enforcement agencies and other state organizations when we obliged to so in accordance with applicable law;
  • Other persons if we need to do so to protect our property and rights or property and rights of the others;
  • Any other person / legal entity with your direct permission.

Your information will be disclosed only for the purposes specified above and only to the extent it is necessary to achieve these purposes.


We will always do our best to protect your information and treat it with due diligence. In order to protect your information, we adopted reasonable security procedures. These security procedures include reasonable physical, technical and administrative security measures.

Access to Information

You have a right to review and edit your information which is stored by us or delete your account within authentication system.

If you wish to do so, please email us at .

At the same time, please note that:

  • If you wish to review your information which is stored by us, we may ask you to pay certain fee before providing you with this information;
  • If you wish to delete your account, please note that we may keep certain information about you when we required to do so by law. We may also keep archived copies of information about you for a certain period of time in order to facilitate possible investigation processes if necessary.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please email us at